MKW® SanitaryFAQs

Here you find a selection of answers to frequently asked questions regarding our products. If your question is not listed, please get in touch.

Where can I buy MKW® products (toilet seats, bathroom fittings)?

MKW® toilet seats and bathroom fiitings are only available in sanitary specialist shops and/or at your plumber's. Please contact us to find a retailer in your area.

My MKW® product (toilet seat, bathroom fitting) is faulty or boken. What can I do?

Please contact the retailer who sold you the product with your sales receipt. The retailer takes care of the rest with MKW®.

Which MKW® toilet seat suits on my bowl?

Prior to purchasing and mounting

Please note that toilet bowls are not standardised with regard to their width, their bearing surface or diameter. Therefore, before you purchase a toilet seat you should measure the precise dimensions of the bowl. This is the only way of ensuring that you purchase a suitable toilet seat.

There are two possibilities to find a suitable toilet seat for your bowl:

1. Online product search

Use our online product search

2. PDF form "Find the right seat"

Download PDF form

Which MKW® toilet seat colours are available?

Many of the MKW® toilet seats are available in different colours. You can find the proper information on the respective product site or in the PDF file MKW® colours. If you have any further questions, please contact us.

How should I clean my toilet seat?

Use mild agents or soapy water for cleaning. Don't use chlorine-based or other abrasive/corrosive cleaners as the use of these products can damage the material. Rinse the seat with water and dry it with a soft cloth. Avoid the use of WC cleaning agents on the seat and hinges, these can also damage the structure of the material. Please make sure that both seat and cover are in an upright position as long as harsh cleaning agents are inside the bowl.

Do not use rim block toilet freshener in ceramic bowls!

What material is my MKW® toilet seat made from?

Toilet seats by MKW® are made of high-quality, thermoset plastic. They are hygienic, scratch-resistant, sealed, smooth, distortion-resistant, solid-coloured and extremely durable.

What features can have my MKW® WC seat?

The WC seat features in overview

How do I mount my MKW® toilet seat correctly?

Follow the assebling instructions included in every MKW® toilet seat packaging. Pay attention to the bearing surface of the ring on the bowl. For a professional assembling all buffers of the ring should bear on the bowl. Different special buffers is available to achieve a perfect match of the toilet seat on the bowl and accordingly for compensation of unevenness of the bowl.

Assembling videos on YouTube

You will find an infomative assembling video for every MKW® toilet seat on our YouTube channel. Practial assembly tips are included.

To the mounting videos

Why can parts of stainless steel hinges rust anyway?

The hinges of MKW toilet seats are made from high-quality stainless steel. Due to urine ore the use of active oxygen-containing, abrasive, chlorine or acid detergents the material surface can be damaged. Thus, the hinges can oxidize.

How can I compensate the unevenness of the bowl?

Different special buffers are available to achieve a perfect match of the toilet seat on the bowl and accordingly for compensation of unevenness of the bowl.

How do I best clean my MKW® bathroom fittings (chromium products)?

Use regular soapsuds or mild, natural washing-up liquid. Rinse with water and dry off with a soft piece of cloth.

What material is my MKW® bathroom fitting made from?